2.1 Pre-Custody Preparation

• Understanding the sentence: PLLP will explain the type and length of sentence (e.g., determinate, indeterminate, IPP, extended sentence).
• Category of Prison: PLLP can provide an overview of categories A to D (security levels), and likely placement.
• Packing essentials: We can advise on what to bring (e.g., cash, key documents, phone numbers) and what not to bring.
• Telling Family / Children: We can provide advice and guidance on how to explain imprisonment to children and love ones.
• Financial Planning: PLLP can provide advice on how to handle rent, bills, debts, and benefits (e.g., Universal Credit).
• Mental Preparation: Managing anxiety, fears, and the psychological impact of prison entry.

2.2 Induction and Early Days in Custody

• Reception process: We will discuss what happens on arrival, including searches, medical screening, and first night procedures.
• Prison Induction: Provide you with information on how the system works, rules, routines, and how to access services.
• ACCT Process (for at risk prisoners): We can let you know about what happens if someone is deemed vulnerable or suicidal. 
• Phone and contact setup: We will explain PIN phones, sending letters, and how to maintain contact with the outside world.
• Personal officer and keyworker: Role of assigned staff in providing day-to-day support.

2.3 Daily Life in Prison

• Routine and regime: Mealtimes, association, exercise, lock-up hours.
• Cell sharing: How cellmates are allocated and what to expect. 
• Canteen System: How to order items like food, toiletries and phone credit.
• Behavioural expectations: Incentives and earned privileges (IEP) system (Basic / standard / enhanced).
• Rules and discipline: what can result in loss of privileges or adjudications.  

2.4 Accessing Support and Services

• Healthcare: How to access physical and mental health care. 
• Education and work: Opportunities for learning, training and in-prison jobs. 
• Drugs and Alcohol services: Accessing recovery programs and support. 
• Chaplains and faith services: Emotional and spiritual support.
• Legal support: How to speak to a solicitor apply for appeals, or access advocacy. 

2.5 Sentence Planning and Progression

• Offender Management: We will explain the role of Offender Manager (in custody and community). 
• Sentence Plan: What key targets to work towards for release and progression. 
• Courses and programmes: e.g., Thinking skills Programme (TSP), Building better Relationships (BBR). 
• Category reviews: How and when prisoners are reviewed for category downgrading. 
• Open prison eligibility: How to apply for transfer to a Category D prison.

2.6 Release Planning 

• Home detection Curfew (HDC): Eligibility for early release with tag.
• Licence conditions: What restrictions will apply after release.
• Accommodation support: Housing options and working with probation / housing teams.
• Employment and benefits: How to apply for jobs, benefits (e.g., Universal credit), or training.
• Through-the-gate support: Organisations that help with resettlement (e.g., St Giles Trust, NACRO).
• Probation supervision: Understanding post-release obligations and support.

2.7 Family and Relationship support

• Visits and video calls: Booking, security procedures, and keeping relationships intact.
• Support for families: Signposting to groups like Pact or POPS.
• Parenting from prison: Support courses and contact with children where appropriate.

2.8 Rights, complaints and Advocacy 

• Prison rights: right to healthcare, legal access, and religious freedom. 
• Complaints procedures: How to raise grievances or appeal decisions.
• Independent monitoring: Role of the Independent Monitoring Board (IMB) and Prisons and Probation Ombudsman (PPO).
• Discriminative or mistreatment: How to report and seek support.

2.9 Mental Health and Emotional Resilience 

• Coping strategies: Dealing with isolation, prison culture, and stress.
• Accessing Support: Mental health team, Samaritans (via in-cell phones), peer mentors.
• Self-development: Encouraging reading, journaling, fitness, faith, or creative activities.